fe77 Privacy Policy

1. Introduction

fe77 is a leading online betting and casino platform serving Bangladesh and South Asia. We are committed to protecting the privacy and personal data of all individuals who interact with our platform, whether as registered members, visitors, or support enquirers. This Privacy Policy sets out in plain terms what data fe77 collects, why we collect it, and how we handle it responsibly.

This policy applies to the fe77 website at fe77.io, the fe77 mobile-optimised platform, all associated games and betting products, and any communication channels operated by fe77, including email and live chat support. It does not apply to third-party websites or services that may be linked from the fe77 platform.

Throughout this document, "fe77", "we", "our", and "us" refer to the fe77 platform operator. "You", "member", and "user" refer to any individual accessing or using the fe77 platform in any capacity. "Personal data" means any information that identifies or could reasonably identify you as an individual.

2. Data Controller

fe77 acts as the data controller in respect of all personal data collected through the fe77 platform. As data controller, fe77 determines the purposes and means of processing your personal information and bears responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about how fe77 processes your personal data, or if you wish to exercise any of your rights described in this policy, you may contact the fe77 Data Protection team directly:

• Email: [email protected] — please use the subject line "Data Privacy Request" for all privacy-related enquiries.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
• Response Time: fe77 aims to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.

3. Data We Collect

fe77 collects personal data through several channels: directly from you when you register or use the platform, automatically as you navigate the site, and from third-party partners involved in payment processing or identity verification. The categories of data we collect include:

3.1 Registration and Account Data

• Full legal name, date of birth, and gender
• Email address and/or mobile phone number (used as your primary login identifier)
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet)
• Username and encrypted password
• Account preferences and communication settings

3.2 Identity Verification (KYC) Data

• Copies of government-issued identity documents (National ID Card, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement, or equivalent)
• Selfie photographs submitted for identity matching purposes
• Source-of-funds documentation for high-value withdrawal requests

3.3 Financial and Transaction Data

• Deposit and withdrawal history, including amounts, dates, and payment methods used
• Masked payment identifiers (e.g., last four digits of a card, or mobile number associated with a bKash, Nagad, or Rocket account)
• Currency preferences (BDT or INR) and transaction currency conversion records

3.4 Betting and Gaming Activity Data

• Records of all bets placed, markets selected, stakes, and outcomes
• Casino and slot game session records, including game titles, session durations, and results
• Bonus and promotion usage history
• Responsible gaming tool activations (e.g., deposit limits, self-exclusion requests)

3.5 Technical and Device Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session timestamps, page views, and click-path data within the fe77 platform
• Cookies and similar tracking technologies (see Section 9)

3.6 Communications Data

• Records of emails, live chat transcripts, and support tickets exchanged with the fe77 team
• Feedback, survey responses, and voluntary information you provide during account reviews

4. How We Use Your Data

fe77 uses your personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with the original reason for collection. Our primary use cases are as follows:

5. Legal Basis for Processing

fe77 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract Performance: Processing is necessary to fulfil our obligations to you as a registered fe77 member — for example, processing your deposits, settling your bets, and delivering gaming services.
• Legitimate Interests: Processing is necessary for fe77's legitimate business interests, such as fraud detection, platform security, anti-money laundering checks, and analytical improvement of our services, provided these interests are not overridden by your own rights and interests.
• Legal Obligation: Processing is required for fe77 to comply with applicable legal requirements, including record-keeping obligations, anti-money laundering regulations, and cooperation with lawful law enforcement requests.
• Consent: Where processing relies on your consent — for example, sending you optional promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing and Disclosure

fe77 does not sell your personal data. We share your information only in the following limited circumstances, and only to the minimum extent necessary for each purpose:

6.1 Payment Service Providers

fe77 shares relevant transaction data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and card processors (Visa, Mastercard networks) solely to facilitate the processing of your deposits and withdrawals. These partners operate under their own privacy policies and PCI-DSS security standards.

6.2 Identity Verification Partners

Where fe77 uses third-party KYC service providers to assist with identity verification, your submitted documents may be shared with such providers for the sole purpose of verifying your identity. fe77 only works with KYC partners who maintain industry-standard data security practices and who are contractually prohibited from using your data for any other purpose.

6.3 Technology and Infrastructure Providers

fe77 uses third-party technology partners for hosting, platform infrastructure, analytics, and security monitoring. These partners act as data processors on fe77's behalf and are bound by data processing agreements that restrict their use of your data to the services they provide to fe77.

6.4 Legal and Regulatory Disclosure

fe77 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required or compelled to do so. fe77 will, where legally permissible, notify you of such disclosure requests before complying.

7. Data Retention

fe77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status plus a period of five years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of the transaction to satisfy financial regulatory requirements.
• KYC documents: Identity verification documents are retained for a minimum of five years following account closure or the conclusion of any related investigation, whichever is later.
• Support communications: Customer support records, including chat transcripts and emails, are retained for up to three years from the date of the most recent interaction.
• Technical and analytics data: Anonymised and aggregated platform usage data may be retained indefinitely as it can no longer identify individual users.
• Marketing consent records: Records of your communication preferences are retained for as long as your account is active and for up to two years following any opt-out request, for audit purposes.

Upon expiry of the applicable retention period, fe77 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

8. Security Measures

fe77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the fe77 platform
• Encryption of sensitive data fields at rest within fe77's database infrastructure
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis
• Multi-factor authentication requirements for fe77 staff accessing internal systems containing member data
• Regular third-party security audits and penetration testing of the fe77 platform
• Automated anomaly detection systems that flag unusual login patterns, access attempts, and data export activity
• Documented data breach response procedures, including member notification protocols where a breach is likely to result in a risk to your rights and freedoms

While fe77 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect that your fe77 account has been compromised, please contact [email protected] immediately so that we can take protective action.

9. Cookies & Tracking Technologies

fe77 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse usage patterns. Cookies are small text files placed on your device when you visit the fe77 website. The categories of cookies fe77 uses are described below:

9.1 Strictly Necessary Cookies

These cookies are essential for the fe77 platform to function. They enable core features such as user authentication, session management, and security controls. Strictly necessary cookies cannot be disabled without rendering the platform non-functional.

9.2 Functional Cookies

Functional cookies remember your preferences and settings, such as your chosen currency (BDT or INR), language preferences, and responsible gaming tool configurations. They enhance your experience by preventing you from having to re-enter preferences on each visit.

9.3 Analytics Cookies

fe77 uses analytics cookies to understand how members interact with the platform — which pages are visited most frequently, where users navigate from, and which features generate the most engagement. Analytics data is aggregated and anonymised; it does not identify individual users. This information is used solely to improve the fe77 platform.

9.4 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. Note that disabling cookies beyond the strictly necessary category may affect the functionality and personalisation features of the fe77 platform. Instructions for managing cookies vary by browser and are available in your browser's help documentation.

10. Your Rights

As a fe77 member, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Privacy Request" and provide your registered account email address for verification purposes.

• Right of Access: You may request a copy of the personal data fe77 holds about you, along with information about how it is processed. fe77 will provide this information free of charge within 30 calendar days of a verified request.
• Right to Rectification: If you believe that any personal data fe77 holds about you is inaccurate or incomplete, you may request that it be corrected. Where possible, corrections will be applied within 14 days.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. This right is subject to fe77's legal obligations to retain certain records, which may take precedence over erasure requests.
• Right to Restriction: You may request that fe77 restrict the processing of your personal data in specific circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: You may request that fe77 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service, where technically feasible.
• Right to Object: You may object to fe77 processing your personal data on the basis of legitimate interests. fe77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

11. Minors

The fe77 platform is strictly intended for adults aged 21 years and above. fe77 does not knowingly collect or process personal data from individuals under the age of 21. If fe77 becomes aware that a registered account belongs to a person under 21, that account will be immediately closed, all associated data will be deleted in accordance with fe77's retention policy, and any funds held in the account will be handled in accordance with the fe77 Terms & Conditions.

12. Third-Party Links

The fe77 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game content within the fe77 platform environment; however, their own privacy policies govern any data processing they perform in connection with the delivery of their games. fe77 recommends that you review the relevant provider's privacy policy if you have concerns about how game providers handle your data during gameplay.

fe77 is not responsible for the privacy practices of any third-party website or service that is not operated directly by fe77, even if a link to that service appears within the fe77 platform. Visiting any external website from the fe77 platform is entirely at your own risk.

13. Changes to This Privacy Policy

fe77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When material changes are made, fe77 will notify registered members via the email address or mobile number on record at least 14 days before the revised policy takes effect.

The effective date at the top of this document indicates when the current version of the policy was last reviewed. Continued use of the fe77 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should discontinue use of the fe77 platform and contact [email protected] to close your account.

14. Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how fe77 handles your personal information, please reach out to the fe77 Data Protection team:

• Email: [email protected] — subject line: "Data Privacy Request"
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Commitment: Acknowledgement within 48 hours; resolution within 30 calendar days

This Privacy Policy was last reviewed on 1 January 2026 and is effective from that date. The most current version of this policy is always available at fe77.io/privacy-policy.